legal
PRIVACY POLICY
Contents
1. Information We Collect
When you submit an enquiry through our website, we may collect information you voluntarily provide, such as your name, email address, phone number, product of interest, and any information included in your message.
If you choose to contact us through WhatsApp, your communication will also be subject to WhatsApp’s own privacy practices and terms.
We may automatically collect limited technical information through cookies and analytics tools, including your IP address, browser type, device information, pages visited, time spent on the website, and referring URL.
2. How We Use Your Information
We use the information you provide to:
(a) respond to your enquiries;
(b) provide information about our products and services;
(c) communicate with you regarding your request;
(d) provide customer support;
(e) maintain website security and prevent misuse;
(f) improve our website and user experience; and
(g) comply with applicable legal requirements.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
3. Enquiry Forms
Information submitted through our website forms is used primarily to respond to your enquiry and provide the information or assistance you have requested.
Please avoid submitting sensitive personal information through website forms unless it is necessary for your enquiry.
4. WhatsApp Communications
Our website may provide links or buttons that allow you to contact us through WhatsApp.
When you use WhatsApp, certain information, including your phone number, profile information, and messages, may be processed by WhatsApp in accordance with its own privacy policy and terms of service.
We use information received through WhatsApp only for the purpose of responding to your enquiry, providing requested information, and maintaining relevant communication with you.
5. Cookies and Analytics
We may use cookies and similar technologies to ensure the website functions correctly and to understand how visitors interact with the site.
These may include essential cookies, analytical cookies, and functional cookies used to remember certain preferences.
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. Third-Party Services
We may use trusted third-party service providers to support the operation of our website, such as website hosting providers, analytics services, form-processing services, and communication platforms such as WhatsApp.
These providers may process limited information where necessary to provide their services and are subject to their own privacy policies and applicable data protection requirements.
7. Data Retention
We retain personal information only for as long as reasonably necessary to respond to enquiries, maintain appropriate business records, fulfil the purposes described in this Privacy Policy, and comply with applicable legal obligations.
You may request that we delete personal information we hold about you, subject to any information we are required to retain by law.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing
- Withdraw consent where applicable
To exercise any applicable rights, please contact us using the details provided below.
9. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, misuse, or loss.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
10. Children's Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors. If you believe that a minor has provided personal information through our website, please contact us so that appropriate action can be taken.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes to our website, services, business practices, or applicable requirements.
The effective date displayed at the top of this page will indicate when the Privacy Policy was most recently updated.
12. Contact
For questions regarding these Privacy Policy, please contact the Kaizen research desk or visit our Contact page.