legal
TERMS OF sale
Contents
These Terms of Sale govern all purchases of products from Kaizen.
By placing an order, confirming an invoice, making payment, or otherwise completing a purchase with Kaizen, you agree to these Terms.
1. Orders and Acceptance
Product enquiries submitted through our website, WhatsApp, email, or other communication channels do not constitute a confirmed order.
An order is only considered accepted once Kaizen has confirmed the order and, where applicable, issued an invoice or payment instructions.
Kaizen reserves the right to accept, reject, or cancel an order at its discretion, including where a product is unavailable, pricing information is incorrect, payment cannot be verified, or an order raises compliance or security concerns.
2. Product Information
We aim to ensure that product descriptions, specifications, quantities, images, and other information provided on our website or through our representatives are accurate.
However, packaging, labelling, appearance, specifications, or availability may occasionally change without prior notice.
Any images displayed are for general reference and may not exactly represent the product received.3. Pricing
Prices will be communicated at the time of enquiry or order confirmation.
Unless otherwise stated, quoted prices do not include shipping charges, taxes, duties, customs fees, bank charges, or other costs that may apply to the transaction.
Kaizen may update its pricing at any time before an order has been formally accepted.4. Payment
Payment must be made using one of the payment methods approved by Kaizen.
Orders may not be processed or dispatched until full payment has been received and verified.
The customer is responsible for ensuring that all payment information supplied is complete and accurate.5. Availability
All products are subject to availability.
If a product becomes unavailable after an order has been placed, Kaizen may contact the customer to offer an alternative, amend the order, issue a refund for the unavailable item, or cancel the affected portion of the order.6. Shipping and Delivery
Shipping methods, charges, and estimated delivery periods will be provided where applicable during the order process.
Delivery dates are estimates only and are not guaranteed.
Kaizen is not responsible for delays caused by circumstances outside its reasonable control, including courier delays, customs processing, transportation disruptions, regulatory inspections, incorrect delivery information, or force majeure events.
Customers are responsible for providing a complete and accurate delivery address.7. Risk and Responsibility
Responsibility for the products passes to the customer upon successful delivery to the delivery address provided, unless otherwise required by applicable law.
Customers should inspect their order promptly upon receipt.
Any damaged, incorrect, or missing products should be reported to Kaizen within a reasonable period, together with supporting photographs or other information where requested.8. Cancellations
Orders may only be cancelled before processing or dispatch and are subject to confirmation by Kaizen.
Once an order has been processed, packed, dispatched, or otherwise committed for fulfilment, cancellation may no longer be possible.
9. Returns and Refunds
Returns and refunds are subject to Kaizen’s applicable return and refund policy.
For reasons including product integrity, storage requirements, hygiene, safety, and quality control, certain products may not be eligible for return once dispatched or delivered unless they are defective, damaged, incorrect, or otherwise required to be accepted under applicable consumer law.10. Storage and Handling
Customers are responsible for following all storage, handling, preparation, and usage instructions supplied with the product.
Kaizen is not responsible for product deterioration, damage, loss of quality, or other issues arising from improper storage, handling, transportation after delivery, contamination, modification, or use contrary to supplied instructions.